For passengers with reduced mobility
To assist individuals with reduced mobility within the St. Petersburg metro there operates a specialized department – Distance of passengers’ mobility support. Duty shifts assist the safe and comfortable passage within the metro territory of the following groups of individuals with reduced mobility:
- disabled people with musculoskeletal disorders (including in a wheelchair, on walkers, on crutches, suffering from cerebral palsy, etc.);
- visually impaired;
- hearing impaired;
- passengers with prams;
- passengers with obvious difficulties in carrying baggage ( musculoskeletal disorder , retiree , pregnant). Assistance is provided by the person in charge at the station if possible (lack of other requests). Requests are not accepted by the specialist at the information centre from this category of passengers.
Support is provided from the entrance to station vestibule up to boarding a train. The information is transferred further to the officer on duty at the station of destination or the interchange station en route.
Transportation of wheelchair-bound passengers is conducted by officers on duty using specialized lifting equipment.
Passengers may apply for assistance, calling Metro help desk on +7-800-350-11-55 (free call, 24h).
Support services are provided to the abovementioned categories of individuals with reduced mobility at all metro stations during the working hours of the subway.
Metro accessibility program for passengers either visually or hearing impaired, and those in wheelchairs
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Technical Equipment for Passengers in Wheelchairs |
All St. Petersburg Metro Stations have been equipped with special devices that allow passengers in wheelchairs travelling safely on escalators and go up and down stairs. Metro staff will assist passengers with limited mobility.
Transporting passengers in electric wheelchairs is allowed under the following conditions: the wheelchair can be secured on the lifting devices that are available along the route with a total passenger weight plus the transported wheelchair of not more than 115 kg.
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* This device is intended for the safe transportation of passengers with limited mobility using wheelchairs made according to GOST R 50602-93 “Manual Wheelchairs. Maximum Dimensions.”
The safety of the device for use in the Metro was approved by the Industrial Safety Standard Assessment No. 004/ЭРП-2013 dd. 21.02.2013
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Technical Equipment for Visually Impaired Passengers |
All station lobbies were equipped with the “Speaking City” radio information system. This equipment is installed over the entrance doors and on the cabins of the on-duty staff members near turnstile No. 1.
Bright yellow lines and tactile raised lines have been painted along the edge of each platform on every station.
As a part of its charity work St. Petersburg Metro gave to St. Petersburg Regional Office for the All-Russian Public Organization for the Disabled the “All-Russian Red Banner of Labour Association for the Blind” (SPb RO VOS):
- 30 Metro Maps for visually-impaired passengers, 1.2 m x 1.8 m;
- 300 relief Metro atlases written in Braille. Each atlas shows all the lines and stations of the Metro system, with inscriptions written in Braille.
The Metro has also acquired an additional 70 relief Metro maps with Braille text, which are located in every station vestibule. These maps are intended to improve the quality of services provided to visually-impaired passengers.
Please talk to a Metro employee at a control checkpoint or any station cashier if you would like to use a Braille Metro map.
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Technical Equipment for Hard of Hearing Passengers |
Informational signs will be set up to allow passengers finding their way quickly.
New train cars on Line 5, and one train car on Lines 1, 2, 3 and 4 have been equipped with scrolling text boards that let the passengers know which station the train is approaching.
All station vestibules have been equipped with induction systems compatible with hearing aids.
Information sticker in the ticket hall